Vision

Vision is a fully functioning management information system, that allows you to monitor calls to your 08 number in near real-time via the internet. Vision allows you to track your peak times, which is ideal for a marketing campaign for example.

Vision can help you identify which adverts work and where, even down to the caller's postcode! This prevents costly marketing mistakes and ensures value is maximised from your campaign investment by improved targeting.

Features include:

• Near real-time call monitoring
• Insert a description against each number, making it easier to select calls that require special analysis. This is particularly useful for measuring campaign effectiveness across various numbers and media
• The target summary report indicates the number of calls answered and unanswered, including the number of unique callers for the specified time period. The ability to identify unique callers is useful as it excludes individuals using redial button. For example, you could have 50 missed calls, but only one unique number, so you've only missed one person.
• View the number of successful callers and lost calls against the dialled number as well as the specific target or site.
• The target overflow report identifies the number of calls that were unanswered or engaged, helping highlight drop offs as the call attempts to flow to different targets. This is particularly useful for planning the ring time, no reply overflow when using Call08's Divert Plan.
• The daily report helps to identify call flow, such as when the busiest time of the day is, which are the busiest days in a month and how many calls are received out of working hours. This allows you to plan for these periods, maximising the resources available to answer calls.
• The day/evening/weekend summary report supplements the daily report, categorising the calls into three commercial time-bands that are generally used for billing purposes
• The call originator report provides you with the ability to view successful/lost calls by postcode, TV region, country, county and STD code
• The simultaneous call report includes the maximum number of simultaneous calls received and the number of simultaneous calls that got the engaged tone. This allows you to see the maximum number of lines being used throughout the day. The report also calculates how many extra lines you need to cover busy periods!
• All reports are retrieved quickly, and displayed in an easy to view tabular format, from which graphical representations can be launched. It is also possible to download these as a "csv" file which can be imported into many packages, such as Excel.

Vision can be used in conjunction with any of our 08 number ranges.

Pricing