Q-Control

Q-Control is a fully configurable online inbound call managment solution for your business. You can configure a welcome message when your customers call you as well as set your in hours and out hours. Calls are routed to your 'in hours' target number using a time and day of week plan, but if the target number is unavailable, it will be queued until it is free. You can change your configuration as many times as you like in real time.

Features include:

• Time / Day of Week plan - configure your business hours
• Target and alternate numbers - for disaster recovery purposes
• Call Queue size - how many calls are queued
• On Hold Music - choice of five options
• Apology Interval - how often apology announcements interrupt On Hold Music
• Apology Mode - if apology announcements are repeated or cyclic
• 'Out of Hours' target number
• Your voicemail delivery option, either customer Voicemail or Voicemail to Email
• View call count and longest queue time.
• Your own online account accessible 24/7

The Q-Control can be used in conjunction with any of our 08 number ranges.

Note: The welcome message will need to be provided manually and we hold the performing rights for any on hold music options.

Pricing