08000 14 14 14 
Frequently Asked Questions
Q. What is an 08 number and how does it work?
An 08 number is known as a 'Non-Geographic-Number.' This means that it has to pointed to a UK Landline number (i.e. a number that begins with 01.. or 02..) or a Mobile for you to receive calls on the 08 number. If you have an existing landline number you do not have to buy a new one.
An 08 number can also be diverted to more than one line when the first number is engaged or unobtainable, i.e. If your 08 number is pointing to 0123456789, if this number becomes engaged or unanswered for a period of time, the call can seamlessly be re-directed to 01234987654 and so on...
Q. Can I divert an 08 number to another 08 number?
Unfortunately no because the 08 number needs to terminate to a valid UK landline / mobile number.
Q. When I have signed for my 08 number, do I own it?
You are the 'End User' as stated by Ofcom (the governing body of the Telecommunications Industry) and therefore you can choose who you want to be your provider or carrier.
Q. How long does it take to connect an 08 number?
If you choose to pay by Direct Debit, it SLA is 24 hours after receipt of your signed customer order forms. If you choose to pay by Credit/Debit Card each month, the SLA is usually the same working day.
Q. Can I have more than one 08 number pointing to the same line?
There is no limit to the quantity of 08 numbers you can divert to one line, however, the more 08 numbers you have pointing to the same phoneline the greater the chance you potential customers will not be able to get through to you as the line will become engaged. We have a solution to this problem, Callangels
Q. What happens if Dolphin Com cease trading?
We are an independant intermediary who are able to source 08 services from more than 1 telecom opertaor. This means that in the unlikely event that we were to cease trading our suppliers would be keen to continue to provide a service behind each 08 number. Maximum downtime, should this arise would be approximately 24 hours. Fortunately Dolphin Com's financial accounts will demonstrate we are one of the strongest performers in the industry and have been trading for almost 10 years.
In the more likely event that one of our suppliers should find themselves in financial difficuly we are able to port existing 08 numbers to an alternative supplier. We are therefore able to guarantee continuity of service with any number we provide and feel this is an important benefit to our customers.
Q. How does Dolphin Com take payments?
We bill one month in arrears and will email you invoice to you. Payments are taken by Direct Debit 14 days after the date that your invoice is issued; Credit/Debit Card payments are taken 1 day after this date. You can access the call detail and invoices online at www.freephonebill.co.uk with your assigned username and password.