Call Director

Call Director gives you all the benefits of the Call Planner and the Call Manager, but is more advanced. Call Director not only lets you configure your IVR (Interactive Voice Response) but also has a sophisticated call queuing system ensuring your customers never hear an engaged tone.

Features include:

• Facilitate more calls and provide good customer experience.
• Instantly view how many people are queuing within each IVR option.
• Choose one of 3 'out of hours' options - customer message, voicemail or queue to alternative number
• Add Call Record or Mid-Call Transfer functionality as additional options.
• Your own online account accessible 24/7

The Call Director can be used in conjunction with any of our 08 number ranges and also with our Live Call Handling service, Callangels.

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