CallAngels

CallAngels is a professional Live Call Handling Service whereby we answer the phone in a polite and professional manner in your company name when you are unable to reach it. We then collect any information you have requested from your customer and forward it onto you via email, SMS or both. The service is easy and efficient to set up as it works in conjunction with any of the 08, 03 or geographic numbers that you purchase from our website.

We can divert your chosen 0845 number to a landline or even to a mobile for an additional cost. Simply choose the option which is right for your business when purchasing your 0845 number at the checkout.

Why use Callangels?

95% of businesses miss calls on their 08 number

• As a telecoms company we have been able to view valuable call statistics. These brought to our attention that 95% of businesses were unknowingly missing calls on their 08 business numbers due to their line(s) being engaged or unanswered.

• From these statistics we also noticed that there are peaks throughout the day and certain days of the week when even call centres like ourselves can miss valuable calls.

• This is worrying if you compare how many staff call centres employ to how many staff the majority of small to medium businesses employ.

• As a solution to this growing problem, we created the CallAngels service. As we recognise missed calls can even be problematic for us, we at CallAngels have our own overflow call centre, which will ensure your business will never miss a sale with us!

• We also found that a lot of business calls are also unanswered out of office hours which we can provide additional 24 hour cover for.

85% of people will not leave a message on your voicemail system

• You may already use voicemail to deal with your missed calls but it really is surprising how many people will hang up without leaving a message and won't call back

• Voicemail just suggests to your customers that there is nobody there to deal with their enquiry and as a result the callers are more than likely to go elsewhere.

• By using the CallAngels service your customer will believe that they are through to your office when you are unavailable. This will give them a more professional impression of your company than if they were to get through to say, your BT answer phone.

Employing somebody part time will only partially address your problems

• The CallAngels service is a much more cost effective solution than employing an additional member of staff, as it will enable you to avoid high fixed employment costs such as employee wages, holiday & sick pay.

• If you already employ staff then there will still be times when all the lines are busy, when staff are on a lunch break or take sick/holiday leave etc.

• In this case CallAngels can be used as an overflow service or as holiday cover to ensure you never miss another call again.

Key Benefits of CallAngels

• We will guarantee that you will never miss another sale by ensuring your phone is always answered personally with your bespoke company script and in your company name.

• We at CallAngels have our own overflow Call Centre, as even we recognise missed calls can be a problem. So in the rare event all our lines are busy, your company script will mirrored at our partner Call Centre to guarantee you never miss a sale!

• The service is pay as you go, so apart from the monthly service charge you will only pay for calls you otherwise would have missed.

• We will not charge you for wrong numbers, companies cold calling you or in the unfortunate event a caller does not leave the contact details you requested.

• It is a far more cost effective solution than employing new members of staff as this way you can benefit from professional, experienced staff but only when you need them.

• The service will ensure that your company maintains a professional image, as the caller will think they are through to your office and are therefore more likely to leave their details.

• The service can also be used as backup or even as cover for holidays, sick leave and busy or seasonal periods.

• This will guarantee that your business has no more missed sales or business opportunities!

How does it work?

• The service bolts onto the back of any of the 08, 03 or geographic numbers available from our website. We will set up your service so that all calls you would have missed will automatically route to CallAngels if unanswered after 15 seconds.

• The service can also be set up to come directly to CallAngels if that's what you would prefer.

• When the phone rings at our CallAngels office we immediately know the call is for your business.

• This is because the unique telephone number we allocate to your business triggers our call answering software to automatically open up your correct company details together with your pre-determined script, which communicates to us how you would like us to answer your call.

• We will then collect any information you have requested from the caller such as their name, contact number and nature of enquiry and ensure the messages are passed efficiently onto you.

• CallAngels is a bespoke service which is tailored to suit your business. As a result, we can deal with as many or as few queries as you feel are appropriate.

• We can even answer the phone differently or collect different information depending on the specific query we are dealing with.

• We are also able to provide callers with information regarding your products, services or location, operate brochure fulfilment requests or even book appointments for you.

• We can then supply any relevant information to you immediately by email or SMS or at pre-determined times convenient to you.

• You can even choose that specific messages are delivered to different individuals.

• The CallAngels service can also be set up if you don't currently own/want an 08, 03 or geographic number from us. For more information please click here.

Who is the service aimed at?

The service is ideal for a range of business sizes:

• For small to medium businesses and those who are just starting up, CallAngels could prove vital to the growth and development of your business. It is important to have CallAngels ready for the moment your advertising goes live as that's when you are more likely to receive and miss your most valuable calls.

• For larger more established businesses CallAngels can be used as back up to cover you during those peak times or in the event of an emergency. CallAngels can also cover you temporarily for holidays, sick leave and busy or seasonal periods.

So...

Don't miss another business opportunity!

Or call us today on 08000 14 14 14 for more information on how CallAngels could benefit your business.